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Howe Foot holiday cottage terms and conditions

Howe Foot Holiday Cottages

Terms & Conditions

Howe Foot: Booking Terms and Conditions

Thank you for coming to stay at Howe Foot We are sure you will enjoy your stay. To make sure everyone is clear on where responsibilities lie we have drawn up the following terms and conditions that apply to your booking. This forms the terms of a legally binding contract between us and you.

  1. BOOKINGS/PAYMENT:
    Your booking is provisional until we have received your 25% booking deposit AND you have acknowledged this by writing or email. If we do not receive a deposit within 10 days after the date you make your reservation your reservation will be cancelled without further notice to you. A security deposit for any damages/ breakages of £100 and the balance of the hire cost for the cottage(s) must be paid at least 4 weeks before you arrive. No reminder will be sent to you. Please remember to leave time for cheques to clear. If we do not receive the balance in time we will cancel your booking and try to re-let the cottage(s). If your arrival date is within 4 weeks of the booking then we require the full hire charge to be paid when you make the reservation and a £100 security deposit. We accept payments by cheque, Paypal or bank transfer only unless otherwise agreed. By making the booking you confirm that you have the authority to accept these booking terms and conditions on behalf of all persons included in the booking including those that may be substituted at a later date to the effect that all persons occupying the cottage(s) during your booking will be bound by and will implement these booking terms and conditions. You confirm everyone who will occupy the cottage(s) is over 18 years of age and that you are one of the persons who will be occupying the cottage(s) during your hire of the cottage(s). You will be responsible for all persons who occupy the cottage(s) during your hire.
  2. CANCELLATION BY YOU:
    If you cancel more than 8 weeks before arrival we will retain your deposit, but you will not be charged for the remainder of the hire charge. If you cancel 8 weeks or less before arrival you are liable to pay the full balance of the hire charge for the cottage(s). In this case we shall endeavour to re-let the cottage(s). If we manage to re-let the cottage(s) we will return to the money you have paid us less any cost to us in re-letting the cottage(s) due to your cancellation. This cost may include any discount which we offer as an incentive to relet the cottage(s). Please contact us immediately if you think you may have to cancel. We can then try and re-let the cottage(s) for you as quickly as possible. We recommend that you take out travel insurance which provides for cancellation cover. CANCELLATION must be made initially by telephone and confirmed in writing.
  3. CANCELLATION BY US:
    If we are forced to cancel your booking for reasons out of our control we will try to find you alternative accommodation in the area. If we cannot find suitable accommodation or you do not wish to accept this offer then we will refund the monies you have paid to us. We do not accept responsibility for any other costs you incur or monies you lose due to our cancellation and we will not be liable for any further payments such as cancellation of travel arrangements.
  4. SUITABILITY:
    We may decline to hand over the cottage(s) if we have justifiable grounds to believe that you or any of the persons included in the booking are not suitable to occupy the cottage(s). If any booking is cancelled for this reason then all monies you have paid will be refunded to you. You will not be entitled to any compensation or damages for cancellation of your booking for this reason.
  5. DAMAGE BREAKAGES OR LOSS:
    We know that accidents happen and that mistakes are made, however you will be responsible for any losses, breakages or damages to the cottage(s) and/or the contents of the cottage(s) during your stay. We will deduct the cost of any losses, damages or breakages from your security deposit and will pursue you for any costs that exceed this amount. We will also charge you for loss of earnings should we be unable to let the cottage(s) as a result of any breakage or damage. Please inform us as soon as possible if any breakages or damages occur so that we can come to an amicable agreement on how to proceed.
  6. SECURITY DEPOSIT:
    A security deposit of £100 must be paid at least 4 weeks prior to your arrival and will be refunded within 10 days of your departure unless there has been damage or breakages when the cost of any damage or breakages will be deducted and the balance refunded to you. This includes cleaning due to smoking or pets in the property.
  7. KEYS:
    You will be provided with a key for Garden / Otley Beck Cottage(s). It is your responsibility to ensure the security of the cottage(s) and contents during your stay. Please tell us immediately if you lose a key. The cost of replacing any keys you lose will be deducted from your security deposit.
  8. LINEN:
    We will provide you with bed linen, towels and tea towels sufficient for your stay. Please inform us immediately if the bedding has become damaged or badly soiled. Damage to the bedding or mattress will be your responsibility and will be deducted from the security deposit.
  9. WASHING AND CLEANING:
    We do not provide washing powder but we do provide washing up liquid, cleanser and cleansing wipes and hand sanitiser. We hope you respect the cottage(s) and the high standard of fixtures and fittings by keeping them clean and tidy.
  10. SEPTIC TANK:
    The cottage(s) is serviced by a septic tank. Flushing anything other than human waste or toilet paper will damage and block the system. Please use sanitary bags and bins provided. Do not flush cotton buds, tampons, sanitary towels or incontinence pads down the toilet
  11. REFUSE:
    We will provide a bin liner and a recycling bag and we will assist with the disposal of all refuse.
  12. CAR PARKING:
    Both cottages have their own car parking space and please do not park outside the main house windows.
  13. BIKE WASHING:
    We can provide you with bike wash down facilities (water) and secure storage – please ask.
  14. ELECTRICITY AND LOGS:
    We will provide you with one amount of logs, calculated to last the duration of your stay. Thereafter we can provide them for you at cost. NO COAL is to be used in the wood burning stove. The electricity is provided as part of your holiday let.
  15. BROADBAND AND MOBILES:
    Mobile reception at the cottage(s) is variable but broadband is pretty reliable.
  16. ARRIVAL/DEPARTURE:
    You can arrive at the cottage(s) from 4pm on your arrival day. You must leave the cottage(s) and remove all your items from the property by 10:00am on your departure day. The cottage(s) must be left in a clean and tidy condition. You will be charged for any specialist cleaning should we feel it is required.
  17. MAXIMUM GUESTS:
    Garden Cottage and Otley Beck Cottage only accommodate 2 adults each. Under no circumstance should this be exceeded. You are not allowed to entertain any extra overnight guests in either cottage. If it is found that this has happened you will be charged an additional amount determined by us. We may also request that you leave the property immediately. You will not be entitled to any refund of the hire cost for the cottage(s) in these circumstances.
  18. NO SMOKING POLICY:
    We have a strict No Smoking policy. If we find someone has been smoking in either cottage we will ask you leave immediately. You will not be entitled to any refund of the hire cost for the cottage in these circumstances and we will retain the security deposit to cover the cost of professional cleaning.
  19. NO PETS:
    We do not accept pets and make this clear on our publicity. If you arrive with pets we reserve the right to terminate your stay. You will not be entitled to any refund of the hire cost for the cottage(s) in these circumstances and we will retain the security deposit to cover the cost of professional cleaning.
  20. RESTRICTIONS:
    You must not use the cottage(s) for any purpose other than of a private holiday let, nor alter the cottage(s) or its contents or remove any contents from the cottage(s), nor use any flammable materials, fireworks or candles in or on the cottage(s) and keep the cottage(s) in a clean tidy state.
  21. EMERGENCY ACCESS:
    At our request you will allow us access to the cottage(s) during your stay to deal with any emergencies or urgent repairs. If we suspect or know there is an emergency we reserve the right to gain immediate access using our key.
  22. YOUR BELONGINGS:
    Your belongings are your responsibility and we will not accept any liability for damage to you or your belongings during your stay unless caused by our negligence.
  23. DATA:
    Data collected by us from you will be stored in accordance with current data protection legislation.
  24. AMENDMENTS BY US:
    The details of the cottage(s) and photographs in our brochure were correct at the time of going to print. We reserve the right to alter the cottage(s) and the details in our brochure and website at any time. If we have made material changes to the cottage(s) between your booking and your arrival date which may have a material impact on your enjoyment of the cottage(s) we will always try to contact you to discuss the changes. Unforseen circumstances and changes in the law may require us to make changes to these booking terms and conditions.
  25. COMPLAINTS:
    We hope you will never need to complain, but if you feel you have a complaint then it must be made to us during your stay so we can try and rectify or address the situation to our mutual satisfaction during your stay.